Azure Managed DevOps Pools - Could not find image version

[jackpercy-acl]

Description

We are using Azure Managed DevOps Pools with Ubuntu 24.04 (latest) and Windows 2022 (latest). When running pipelines with these images they fail to request an agent.

On Ubuntu:

##[error]Remote machine provider issue: Failed to request agent. Exception Could not find version 20260111.209.1 of the image [ubuntu-24.04, ubuntu-24.04/latest], Last 3 Available versions : 20260111.209.1, 20260105.202.1, 20251215.174.1

On Windows:

##[error]Remote machine provider issue: Failed to request agent. Exception Could not find version 20260105.167.1 of the image [windows-2022, windows-2022/latest], Last 3 Available versions : 20260105.167.1, 20251216.147.1, 20251207.136.1

Nowhere in a pipelines are we demanding versions, we simply have a Linux pool and a Windows pool, both set to latest in Azure. Running the pipelines give the above errors.

Platforms affected

• Azure DevOps
• GitHub Actions - Standard Runners
• GitHub Actions - Larger Runners

Runner images affected

• Ubuntu 22.04
• Ubuntu 22.04 Arm64
• Ubuntu 24.04
• Ubuntu 24.04 Arm64
• Ubuntu 26.04
• Ubuntu 26.04 Arm64
• Ubuntu Slim
• macOS 14
• macOS 14 Arm64
• macOS 15
• macOS 15 Arm64
• macOS 26
• macOS 26 Arm64
• Windows Server 2022
• Windows Server 2025
• Windows Server 2025 with Visual Studio 2026
• Windows Desktop 11
• Windows Desktop 11 with Visual Studio 2026

Image version and build link

Ubuntu 24.04: 20260111.209.1
Windows Server 2022: 20260105.167.1

Is it regression?

Yes. No changes made our side, pipelines working ~12:00 UTC, not working ~13:00 UTC

Expected behavior

When running a pipeline, jobs should successfully being.

Actual behavior

The pipeline does not even start, errors that the image version is not found, e.g:

##[error]Remote machine provider issue: Failed to request agent. Exception Could not find version 20260105.167.1 of the image [windows-2022, windows-2022/latest], Last 3 Available versions : 20260105.167.1, 20251216.147.1, 20251207.136.1

Repro steps

1. Have an Azure DevOps Managed Pool
2. Pool is configured on "latest" version (Windows or Linux only)
3. Run a DevOps pipeline using this pool
4. Expect pipeline to start

[Misterjohnson87]

We are also receiving this issue.

Managed DevOps Pool: Image ubuntu-22.04/latest

##[error]Remote machine provider issue: Failed to request agent. Exception Could not find version 20251216.185.1 of the image [ubuntu-22.04, ubuntu-22.04/latest], Last 3 Available versions : 20251216.185.1, 20251208.177.1, 20251125.163.1

[pfab-io]

##[error]Remote machine provider issue: Failed to request agent. Exception Could not find version 20260111.209.1 of the image [ubuntu-24.04, ubuntu-24.04/latest], Last 3 Available versions : 20260111.209.1, 20260105.202.1, 20251215.174.1
,##[error]Remote machine provider issue: The remote provider was unable to process the request.
westeurope

and on azure portal:
SharedGalleryImageNotInRegion: Image MMSUbuntu24.04 was not found in region westeurope. Image is available in . Please replicate the shared gallery image to the target region.

[victorfrye]

Also started hitting this:

##[error]Remote machine provider issue: Failed to request agent. Exception Could not find version 20260714.240.1 of the image [ubuntu-24.04-g2, ubuntu-24.04-g2/latest], Last 3 Available versions : 20260714.240.1, 20260705.232.1, 20260628.225.1
,##[error]Remote machine provider issue: The remote provider was unable to process the request.

[jackpercy-acl]

Some builds have started to go through, still seeing failures though.

[silangr]

Still getting this error:
##[error]Remote machine provider issue: Failed to request agent. Exception Could not find version 20260714.173.1 of the image [windows-2025, windows-latest, windows-2025-g2/latest, windows-2025-g2], Last 3 Available versions : 20260714.173.1, 20260628.158.1, 20260622.153.1
,##[error]Remote machine provider issue: The remote provider was unable to process the request.

[ericsmithedje]

The Azure DevOps team has now acknowledged the issue https://status.dev.azure.com/_event/840341681

[almmechanics]

Also effecting ubuntu-2204 images too

[pierreluc16]

From the status https://status.dev.azure.com/_event/840341681 it fixed

[v-davit-ioramashvili]

Hi, thanks for the report.

This was a service-side incident in Azure DevOps Managed DevOps Pools, not a problem with the runner image content itself. The key signal is in the comments:

SharedGalleryImageNotInRegion: Image MMSUbuntu24.04 was not found in region westeurope. Please replicate the shared gallery image to the target region.

That's an Azure Shared Image Gallery replication failure on the MDP backend — the image version was published but not yet replicated to your region, so the pool couldn't resolve it. It affected many images at once (ubuntu-24.04, ubuntu-22.04, windows-2022, windows-2025, and the -g2 variants), which is why nothing you changed on your side was involved.

The Azure DevOps team acknowledged it here — https://status.dev.azure.com/_event/840341681 — and the status page now reports it resolved. Builds should be provisioning normally again.

Since the fix is entirely on the Azure DevOps service side and there's no change to make in this repo, we'll close this issue. If you still see the "Could not find image version" error on new runs, please open a ticket with Azure DevOps support (or a report on the Managed DevOps Pools / Developer Community channel), since that's where the pool provisioning and image replication are owned.

Thanks!